Frequently Asked Questions Frequently Asked Questions

Listed below we have answered the most frequently asked questions about your Red River Gorge Cabin Rentals stay.

Who is Red River Gorge Cabin Rentals?
 

We are a family owned company that believes very strongly in providing the best vacation experience that we can for you and your family. It is important to us because we understand that in our world today families don't get the chance to "get away" very often. So we feel responsible to you to provide clean fully stocked cabins and a fun atmosphere.


 



How do I contact Red River Gorge Cabin Rentals?
 

Feel free to call us at our office: (606)668-3272 , Cell: (859)409-0024, or e-mail sandyteal2@gmail.com


 



What is provided in the cabins?
 

In order to offer you the best and most stress-free vacation, we provide everything. All appliances, AC/Heat, all towels, bed linens, hand and dish soaps, dishes, silverware, pots and pans.


 



What should I bring?
 

The most important is to print out the directions to your cabin from this website.

Suggested Items:

Coffee and drinks (a must)

Food storage containers with lids (or large ziplock bags) for leftovers or chips, etc

Plastic wrap/ aluminum foil

Favorite spices including salt/pepper and cooking oil/ spray

Charcoal and necessary items (lighter fluid, matches etc)  if grilling on charcoal grill

Firewood can be purchased at the front office for $5/ bag

Marshmallows, graham crackers, & chocolate (for s’mores!)

Flashlight, bug spray, sunglasses, water bottles, hat, comfortable shoes,fishing pole and KY fishing license

Shampoo/deodorant/body soap & face soap/tooth brush & toothpaste & floss, etc

Bring extra blankets if you feel you might need them. We do have some up at the front office just in case.


 



What about wildlife?
 

Well--This is the outdoors. We have deer, grouse, bobcats and turkeys (called gobblers down here). We have a large varity of critters including but not limited to lady bugs and bees which occasionally find their way into the cabins. Remember, we are invading their home! I have never seen a snake in the cabins, but if you go running through the woods and lifting up rocks and fallen branches, you might find one! There is a list of local medical clinics in each cabin.


 



How do I arrange a massage?
 

We invite you to relax and let all of the world's cares melt away under the soothing care of our local massage therapist who will come right to your cabin for a reasonable fee. Call her at 606-725-4524 and ask for Toni.


 



Check In Check Out Times
 

Check In is anytime after 3PM

Checkout is anytime before 11AM


 



How do I reserve a cabin?
 

You can reserve online by clicking on the desired arrival date on the calendar (that shows the availability) located on the same page as your desired cabin. A screen will pop up and just follow the instructions given. You may also reserve over the phone with one of our office staff  during regular business hours at 606-668-3272. After business hours, you can call Sandy at 859-409-0024. Thanks for your interest!


 



Does any cabin allow smoking inside?
 

None of the cabins allow smoking inside.  There are ash trays available outside for guests to use if they choose.  We ask that all of our guests extinguish their cigarettes and cigars completely before placing in trash bin. 


 



What is the rental agreement?
 

Guidelines

  • You must be 21 years of age or older to rent a cabin.
  • Check in is 3 P.M.
  • Checkout is 11 A.M.
  • No smoking in the cabins; ashtrays are provided outside.
  •  No sitting on hot tub covers.  Additional charges of $200 or more will occur if damage is done to the covers.
  • Quiet hours for all cabins is 11 pm to 7:00 AM daily
  • ATV's are not permitted in the Resort.
  • No Guns or Firearms allowed.
  • No loud house parties – you may be evicted and/or charged additional fees if you create a disturbance that require on site security or police intervention.
  • We are not responsible for any accidents that may occur during your stay.

If you have any questions about things to do or see in the area don't hesitate to call us so we can offer you some great ideas.

Sandy’s Contact (606)668-3272 office (859)-409-0024 cell, or email: sandyteal2@gmail.com

When Leaving the Cabin, Please:

  • strip the linens
  • clean the dishes & let them dry in the sink (or run dishwasher)
  • put the trash in the trash bin outside- all trash must be in bags
  • adjust the heat to 60 in the winter and the AC to 80 in the summer
  • return the key to the lock box for the cleaning crew

Payment: is made through Paypal, or calling to charge your Mastercard/Visa/Discover or American Express. Payment in full is due at the time of the reservation. If you choose to pay cash upon arrival a credit card will still be needed to hold your reservation.  I t will only be charged in the case you are a no-show, or to cover additional fees noted below.

  • 10% charge is added to all reservations for taxes and fees.
  • Returned checks will be forwarded to a collection agency and charged an additional $29.

Cancellations:  You must notify us 21 days prior to the date of your reservation for a  full refund minus five percent to cover our cost of bank charges. If less than 21 days we can offer you a partial refund contingent upon our ability to fill the dates of your reservation.

Refunds: No refunds will be made due to weather conditions or other acts of God. No refunds will be made due to electrical outages, mechanical failure of appliances, or hot tubs. If there is a problem please notify us immediately so we can correct the problem. In the rare event of a scheduling conflict we will offer you another cabin or give you a full refund.

Additional Fees: Our goal is to have no additional fees. However we have experienced the occasional renter who shows very little regard for the peaceful enjoyment of this community, or the personal property of our cabin owners. Therefore, we have the following guidelines in place to handle these situations. 

  • Loud Parties: In the event that security, police or management is called to the property due to unruly behavior, profanity, use of firearms (or anything of that nature) and or continuous excessive noise, Red River Gorge Cabin Rentals reserves the right to charge an additional fee of $200.00.
  • Excessive Cabin Cleanup: In order to keep costs down for our guests, we do not charge a cleaning fee. The vast majority of our guests leaves the cabin very clean and follows the above instructions. Unfortunately on a rare occasion we have guests who do not.  We reserve the right to charge your card a minimum of $50 for excessive cleaning. We will call you first to discuss the matter.
  • Damage: Accidents happen- like one man who walked through a screen door, or the child who decided take the remote control into the bathroom to see if it would float! In these cases we have always worked out a fair solution to replace/repair the damage. We reserve the right to charge your card for damages done. We have never had the occasion to do so (and hope we never will), so please contact us if there is a problem so we can work it out together before you leave.

 

Red River Gorge Cabin Rentals LLC   ©2011


 



Is tenting allowed inside Cliffview Resort?
 

Sorry, but no tenting is allowed inside Cliffview Resort unless it has been approved by the Homeowners Association & Cliffview Resort owner.  Feel free to contact us and we would be happy to assist you in locating a place to tent outside the resort.